AYSA GLOBAL TRAVEL – GOVERNING LAW & WEBSITE POLICIES
Website: https://aysaglobaltravel.com
Email: sales@aysarep.com
Phone: +91 9873324006
Business Address: ZC - 587, Second Floor, CHD City, Sector 45, Karnal, Haryana – 132001, India.
1. Governing Law and Jurisdiction
These website policies and the use of the AYSA GLOBAL TRAVEL website are governed by the laws of India. Disputes shall be subject to the jurisdiction of competent courts, consumer commissions, or other forums having jurisdiction under applicable Indian law. Nothing in this clause limits a consumer’s statutory right to approach a competent consumer commission or other legally available forum.
2. Use of Website
By accessing this website or enquiring about or booking our services, you agree to use the website lawfully and provide accurate information. Website content is provided for general information and may be updated from time to time.
Quotations are subject to availability and are not confirmed bookings unless expressly confirmed in writing. Booking-specific quotations, invoices, itineraries, confirmations, and supplier terms may also apply. Nothing in these policies excludes any rights or remedies that cannot lawfully be excluded.
3. Travel Bookings and Third-Party Providers
Flight, hotel, transport, sightseeing, tour package, and other travel services are subject to availability and the terms of the relevant service provider.
AYSA GLOBAL TRAVEL may act as a travel agent, intermediary, booking facilitator, or package organiser, depending on the service. Customers should check all booking details, including names, dates, inclusions, exclusions, and cancellation conditions.
Special requests are not guaranteed unless confirmed in writing. Supplier schedules and services may change; we will communicate material updates and provide reasonable assistance as appropriate.
4. Pricing, Payment, Cancellation and Refunds
Prices, taxes, service charges, payment deadlines, cancellation fees, and refund eligibility will be set out in the relevant quotation, invoice, booking confirmation, or supplier rules, and disclosed before the customer commits to the booking.
Airline, hotel, tour, and other supplier cancellation or amendment rules may differ. Refunds, where approved or required, will be processed through the original payment method where reasonably possible and may be subject to supplier, bank, or payment-provider processing times.
No clause in this policy removes a refund or remedy required by applicable law.
5. Visa and Travel Documentation Disclaimer
AYSA GLOBAL TRAVEL may provide visa information or application assistance but does not control decisions made by embassies, consulates, immigration authorities, or other government bodies.
Visa approval, appointments, and processing times are not guaranteed. Travellers are responsible for providing genuine and accurate documents and checking current passport, visa, transit, and entry requirements with official authorities before travel.
Government and third-party fees are subject to the relevant provider’s rules.
6. Privacy and Personal Information
We may collect contact, traveller, booking, billing, and enquiry information needed to provide services, manage reservations, process payments or refunds, respond to customers, and meet legal obligations.
Where necessary and lawful, information may be shared with airlines, hotels, visa service providers, tour operators, payment processors, technology providers, or government authorities.
We take reasonable steps to protect personal information and retain it as required for service, legal, and recordkeeping purposes. Privacy requests may be sent to sales@aysarep.com and will be handled in accordance with applicable law.
7. Force Majeure and Limitation of Liability
Travel may be affected by events beyond reasonable control, including severe weather, natural disasters, public health emergencies, strikes, government restrictions, conflict, or transport disruption.
We will provide reasonable assistance where practicable, subject to supplier conditions and applicable law.
AYSA GLOBAL TRAVEL is not responsible for independent supplier acts or events beyond its reasonable control, except to the extent liability arises under applicable law. Nothing in these policies excludes liability that cannot legally be excluded.
8. Complaints and Contact
For booking questions, complaints, or policy concerns, contact AYSA GLOBAL TRAVEL using the details below:
Email: sales@aysarep.com
Phone: +91 9873324006
Business Address: ZC - 587, Second Floor, CHD City, Sector 45, Karnal, Haryana – 132001, India.
Please provide your booking reference, travel dates, and details of your concern. Complaints will be handled within timelines required by applicable law.
A designated grievance officer’s name and contact details should be added here if required for the company’s website or business model.
9. Updates and Intellectual Property
We may update these policies to reflect changes in services or legal requirements. The latest version will be published on the website.
Website text, branding, logos, graphics, and original materials may not be copied or used commercially without permission, except as permitted by law. Third-party marks and materials belong to their respective owners.
10. Acceptance
By using this website or proceeding with a booking, you acknowledge that you have had the opportunity to read these policies and the applicable booking terms.
These policies should be read consistently with mandatory consumer protection, data protection, e-commerce, and other laws applicable in India.
